If you have forgotten the password for your account, click on the "Forgot password?" link on the login page. Enter your Email Address, click Send, and an email will be sent to you with instructions on how to reset your password. If you did not provide a valid email address when you initially registered your account, this feature will not be available. If this is the case, contact Customer Care at support@yournextstep.com.
Click on the account icon in the upper right corner, then My Account, which takes you to your Account Settings. Once there, click on the Change Password link and fill out the form with the necessary information. After completion, your password will be updated.
Technical support is available Monday - Friday 6am to 5pm Pacific. Call 1-800-705-6178 in the US and Canada, or 1-747-241-5055. Or you can email us at anytime at support@yournextstep.com.
Invitations to access My UC Career are valid for 90 days. Once you've registered, you can see how long your account will be available by viewing the My Account page.
Go to My Account page, expand the Contact Information section, and click on the link to change your email. Please note that changing your Email Address will also change the username you use to log in. It will also change the email address to which we send your notifications.
Go to Action Plan on the main menu. From there, click “Add goal” and follow the instructions on the form. Also, please be sure to read the SMART goals guide for tips on creating goals that are specific, measurable, achievable, relevant and timely.
All assessments are stored under the Skills menu. From there, you can start new assessments along with viewing and downloading past results by clicking the Assessment of your choosing.
If you have set up Job Alerts and want to update or cancel them, select the Alerts option from the Opportunities menu. Then click the Edit icon associated with a specific alert to update it or click the Delete icon to remove it.
Navigate to the Opportunities option from the main menu. You can search by position keywords or location. You can also set up Job Alerts to be notified about new jobs that match your search preferences.
To upload a resume, click on the Document Prep menu. From there, click on the Resume Builder menu item and then select the button labeled “Import my resume to the builder”. Click on Choose File to search your computer for the document that you want to upload. Name the resume and click Upload. Your resume will be stored in the Resumes area where you can download or delete it at any time.
Visit Guides from the main menu and enter a search keyword in the Guide Library. We will look up all our guides that match your keyword and get you the support you’re looking for.
Click on the account icon in the upper right corner, then My Account, which takes you to your Account Settings. Once there, click on the Delete My Account link and follow the steps given. After completion, your account will be deleted.